SERVICE CONCEPT
服務理念
提倡服務的全程化和全員化,將服務理念和服務意識貫徹到每一個員工的心中,通過專業化的售前服務,與客戶一體的售中服務,幫助客戶排除故障及解決問題的售后服務等全程服務體系,確保服務過程的完美質量,提高企業的競爭力。公司有專職的客戶服務部,另五大職能部門配合客服部,其中包括信息部、訂單部為不同的客戶解決不同的問題;客戶服務部還具備專業的知識庫和專業技術人員,可及時回答客戶的問題;
全力構造“直接反饋、同步響應、系統聯動”的客戶服務系統,各一線人員及時將客戶的問題即時傳輸給公司相關部門,各部門同時啟動支持解決程序,并在充分溝通的基礎上,第一時間制定整體解決方案,以最快的速度解決問題。
目前,公司在全國的各省市自治區均配備了專業的售后服務人員,對所有產品在全國范圍內提供售后聯保服務,讓各地用戶放心地享受到后期服務,保證將客戶意見、故障報修等情況在第一時間內反饋到公司客戶服務部。
SERVICE SYSTEM
服務系統
提倡服務的全程化和全員化,將服務理念和服務意識貫徹到每一個員工的心中,通過專業化的售前服務,與客戶一體的售中服務,幫助客戶排除故障及解決問題的售后服務等全程服務體系,確保服務過程的完美質量,提高企業的競爭力。公司有專職的客戶服務部,另五大職能部門配合客服部,其中包括信息部、訂單部為不同的客戶解決不同的問題;客戶服務部還具備專業的知識庫和專業技術人員,可及時回答客戶的問題;
全力構造“直接反饋、同步響應、系統聯動”的客戶服務系統,各一線人員及時將客戶的問題即時傳輸給公司相關部門,各部門同時啟動支持解決程序,并在充分溝通的基礎上,第一時間制定整體解決方案,以最快的速度解決問題。
目前,公司在全國的各省市自治區均配備了專業的售后服務人員,對所有產品在全國范圍內提供售后聯保服務,讓各地用戶放心地享受到后期服務,保證將客戶意見、故障報修等情況在第一時間內反饋到公司客戶服務部。
Aluminum alloy die-casting products are mainly used in electronics, automobiles, motors, home appliances and some communications industries. Some high-quality aluminum alloy die-casting products with high performance, high precision and high toughness are also used in industries with high requirements such as large aircraft and ships. middle. The main use is still in the parts of some equipment.
Features of aluminum alloy die casting:
1. Wide range of die casting
2. Castings have high dimensional accuracy and low surface roughness
3, high productivity
4, high metal utilization
5, high casting strength and surface hardness
一、Aluminum phosphating
The effects of accelerators, fluorides, Mn2+, Ni2+, Zn2+, PO4 and Fe2+ on the phosphating process of aluminum have been studied in detail by using methods such as SEM, XRD, potential-time curve, and film weight change. Fluoride can promote film formation, increase film weight, and refine crystal grains; Mn2+ and Ni2+ can significantly refine crystal grains, make the phosphating film uniform and dense, and improve the appearance of the phosphating film; when the concentration of Zn2+ is low, the film cannot be formed Or the film formation is poor. With the increase of Zn2+ concentration, the film weight increases; the content of PO4 has a greater impact on the weight of the phosphating film, increasing PO4. The content increases the weight of the phosphating film.
2. Alkaline electrolytic polishing process for aluminum
Conducted research on alkaline polishing solution system, compared the effects of corrosion inhibitors, viscosity agents, etc. on the polishing effect, successfully obtained an alkaline solution system with good polishing effect, and obtained for the first time that it can reduce the operating temperature and prolong the use of the solution. It is an additive that can improve the longevity and polishing effect at the same time. The feasibility of using the DC pulse electrolytic polishing method to polish aluminum under alkaline conditions is explored. The results show that the pulse electrolytic polishing method can achieve the leveling effect of DC constant voltage electrolytic polishing, but its leveling speed is slow.
Three, aluminum and aluminum alloy environmentally friendly chemical polishing
Determined to develop a new environmentally friendly chemical polishing technology using phosphoric acid-sulfuric acid as the base fluid. This technology must achieve zero emission of NOx and overcome the quality defects of similar technologies in the past. The key to the new technology is to add some compounds with special effects to the base fluid to replace nitric acid. For this reason, it is first necessary to analyze the three acid chemical polishing process of aluminum, especially the role of nitric acid. The main function of nitric acid in aluminum chemical polishing is to inhibit pitting corrosion and improve polishing brightness. Combined with the chemical polishing test in simple phosphoric acid-sulphuric acid, it is believed that the special substances added to phosphoric acid-sulphuric acid should be able to inhibit pitting corrosion and slow down overall corrosion, and must have a good leveling and brightening effect.
4. Electrochemical surface strengthening treatment of aluminum and its alloys
The process, performance, morphology, composition and structure of the ceramic-like amorphous composite conversion coating formed by anodic oxidation and deposition of aluminum and its alloys in a neutral system. The film formation process and mechanism of the film have been preliminarily discussed. The neutral system has good adaptability to aluminum alloy die-casting, and can form a good film on various series of aluminum alloy die-casting products such as rust-proof aluminum and forged aluminum.