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SERVICE CONCEPT
服務理念
提倡服務的全程化和全員化，將服務理念和服務意識貫徹到每一個員工的心中，通過專業化的售前服務，與客戶一體的售中服務，幫助客戶排除故障及解決問題的售后服務等全程服務體系，確保服務過程的完美質量，提高企業的競爭力。公司有專職的客戶服務部，另五大職能部門配合客服部，其中包括信息部、訂單部為不同的客戶解決不同的問題；客戶服務部還具備專業的知識庫和專業技術人員，可及時回答客戶的問題；
全力構造“直接反饋、同步響應、系統聯動”的客戶服務系統，各一線人員及時將客戶的問題即時傳輸給公司相關部門，各部門同時啟動支持解決程序，并在充分溝通的基礎上，第一時間制定整體解決方案，以最快的速度解決問題。
目前，公司在全國的各省市自治區均配備了專業的售后服務人員，對所有產品在全國范圍內提供售后聯保服務，讓各地用戶放心地享受到后期服務，保證將客戶意見、故障報修等情況在第一時間內反饋到公司客戶服務部。
SERVICE SYSTEM
服務系統
提倡服務的全程化和全員化，將服務理念和服務意識貫徹到每一個員工的心中，通過專業化的售前服務，與客戶一體的售中服務，幫助客戶排除故障及解決問題的售后服務等全程服務體系，確保服務過程的完美質量，提高企業的競爭力。公司有專職的客戶服務部，另五大職能部門配合客服部，其中包括信息部、訂單部為不同的客戶解決不同的問題；客戶服務部還具備專業的知識庫和專業技術人員，可及時回答客戶的問題；
全力構造“直接反饋、同步響應、系統聯動”的客戶服務系統，各一線人員及時將客戶的問題即時傳輸給公司相關部門，各部門同時啟動支持解決程序，并在充分溝通的基礎上，第一時間制定整體解決方案，以最快的速度解決問題。
目前，公司在全國的各省市自治區均配備了專業的售后服務人員，對所有產品在全國范圍內提供售后聯保服務，讓各地用戶放心地享受到后期服務，保證將客戶意見、故障報修等情況在第一時間內反饋到公司客戶服務部。
Dongguan Elegant Hardware Products Co., Ltd.
Dongguan Elegant Hardware Products Co., Ltd. is a national high-tech enterprise that provides advanced vacuum coating technology research and development services, advanced vacuum coating production and processing, and vacuum coating equipment research and development, design and production.
The company was established in 1997, starting from a factory run by Shenzhen University, from two PVD coating machines to more than 120 coating machines. Starting from traditional watches and jewelry, the company gradually involves golf heads, mobile phone parts, smart wear, and milling. Knife bits and so on.
The company is headquartered in Zhongtang Town, Dongguan City, Guangdong Province. It covers an area of ??22,000 square meters and a building area of ??48,000 square meters. The company is a national high-tech enterprise. In 2011, it was selected as a member of the National Watch Standardization Technical Committee. In March 2021, it was incorporated into Dongguan Doubled Enterprise Library. To
At present, it has 4 fully automatic pre-processing cleaning lines and 120 fully automatic vacuum ion coating machines. Coating types: (1) Vacuum ion plating: IPG, IPS, IP rose gold, IP titanium, IP gun, IP black, IP red, IP blue, IP royal blue, IP coffee and other single and double-color vacuum ion plating. The vacuum ion membrane adopts the unique advanced technology of multi-arc ion and magnetron sputtering, which not only greatly increases the thickness of the PVD film, but also enhances the corrosion resistance and wear resistance of the coating, and effectively improves the bonding force and surface gloss of the film. (2) AF vacuum protective film: 1. Improve the abrasion resistance of the original film, 2. This film has water repellency, oil repellency and anti-fouling properties (commonly known as anti-fingerprint and anti-fouling film), 3. It can significantly improve the salt spray resistance and artificial sweat resistance of the substrate. The company operates strictly in accordance with the ISO9001 quality management system. With superb electroplating technology and perfect customer service, it is in a leading position in the domestic vacuum ion plating industry and has always maintained a competitive advantage in the market.
The pursuit of outstanding performance is the goal that all my colleagues in our company strive for together! At the same time, the company will strive to become the best partner of customers based on the principle of "customer respect, mutual benefit and win-win".
Our company always adheres to the "people-oriented" principle, recruits talents from all over the world, and builds the "Elegant Hardware" company into the most professional, best, and most trusted well-known enterprise in the industry. Efforts to develop "high-tech, high-performance, high-reliability, cost-effective, and highly aesthetic products. The company attaches great importance to the training of employees' skills and the cultivation of their overall quality. Improved by a combination of external and internal training and on-site guidance The overall quality of employees. The company organizes employee tours and carries out various cultural and entertainment activities every year to enrich employees' amateur cultural life and create a harmonious and harmonious atmosphere for the company.
The company has its own corporate website, through which people from all walks of life can conduct related consultations and put forward valuable opinions and suggestions. Elegant Hardware Company will continue to interact with you and serve you wholeheartedly. Customer satisfaction is our eternal goal!
Dongguan headquarters
Shenzhen factory
Vietnam factory
Dongguan Elegant Hardware Products Co., Ltd.
Dongguan Elegant Hardware Products Co., Ltd. is a national high-tech enterprise that provides advanced vacuum coating technology research and development services, advanced vacuum coating production and processing, and vacuum coating equipment research and development, design and production.
The company was established in 1997, starting from a factory run by Shenzhen University, from two PVD coating machines to more than 120 coating machines. Starting from traditional watches and jewelry, the company gradually involves golf heads, mobile phone parts, smart wear, and milling. Knife bits and so on.
The company is headquartered in Zhongtang Town, Dongguan City, Guangdong Province, covering an area of ??22,000 square meters and a building area of ??48,000 square meters. The company is a national high-tech enterprise. In 2011, it was selected as a member of the National Watch Standardization Technical Committee. In March 2021, it was incorporated into Dongguan Doubled Enterprise Library. To
At present, it has 4 fully automatic pre-processing cleaning lines and 120 fully automatic vacuum ion coating machines. Coating types: (1) Vacuum ion plating: IPG, IPS, IP rose gold, IP titanium, IP gun, IP black, IP red, IP blue, IP royal blue, IP coffee and other single and double-color vacuum ion plating. The vacuum ion membrane adopts the unique advanced technology of multi-arc ion and magnetron sputtering, which not only greatly increases the thickness of the PVD film, but also enhances the corrosion resistance and wear resistance of the coating, and effectively improves the bonding force and surface gloss of the film. (2) AF vacuum protective film: 1. Improve the abrasion resistance of the original film, 2. This film has water repellency, oil repellency and anti-fouling properties (commonly known as anti-fingerprint and anti-fouling film), 3. It can significantly improve the salt spray resistance and artificial sweat resistance of the substrate. The company operates strictly in accordance with the ISO9001 quality management system. With superb electroplating technology and perfect customer service, it is in a leading position in the domestic vacuum ion plating industry and has always maintained a competitive advantage in the market.
The pursuit of outstanding performance is the goal that all my colleagues in our company strive for together! At the same time, the company will strive to become the best partner of customers based on the principle of "customer respect, mutual benefit and win-win".
Our company always adheres to the "people-oriented" principle, recruits talents from all over the world, and builds the "Elegant Hardware" company into the most professional, best, and most trusted well-known enterprise in the industry. Efforts to develop "high-tech, high-performance, high-reliability, cost-effective, and highly aesthetic products. The company attaches great importance to the training of employees' skills and the cultivation of their overall quality. Improved by a combination of external and internal training and on-site guidance The overall quality of employees. The company organizes employee tours and carries out various cultural and entertainment activities every year to enrich employees' amateur cultural life and create a harmonious and harmonious atmosphere for the company.
The company has its own corporate website, through which people from all walks of life can conduct related consultations and put forward valuable opinions and suggestions. Elegant Hardware Company will continue to interact with you and serve you wholeheartedly. Customer satisfaction is our eternal goal!
Dongguan headquarters
Shenzhen factory
Vietnam factory
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Company Address: Room101,No.36,ZhongtangSection,BeiwangRoad,ZhongtangTown,Dongguan City,Guandong Province,China
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